How to Order

Welcome to the BASIK Chocolates “How to Order” Guide & Frequently Asked Questions

BASIK Chocolates Online Store has one (1) non-membership/subscription product available as a monthly selection of chocolate bonbons.

Each month, we curate a selection of three (3) flavours & combinations based on a theme/inspiration/concept. Each chocolate box contains nine (9) chocolate bonbons – 3 of each flavour.

Our focus and passion is showcasing the wonders of chocolate by stretching the boundaries of flavour combinations. Each flavour combination featured in a monthly selection has three (3) tiers of complexity (Tier 1, 2, 3).

This may be based on the type of ingredients featured, the layers or the types of chocolate bonbons featured such as pralines, truffles, caramels or a combination of them.

How to Stay Up to Date?

We recommend subscribing to our email notifications.

We currently run three (3) emails a month to notify our chocoholics of a pre-order, order shipping and if there any leftover monthly chocolate sets available.

You can sign up here:

Ordering Schedule

November & December Order Schedules

Pre-Orders - Starts on 4th November 2025 & Ends on 17th November 2025.

First Shipment & Future Orders — First shipping date for those pre-orders are on the 18th November 2025. Following week we will stick to a clear Monday to Wednesday shipment of orders.

Christmas Cut-Off - Due to the summer heat and to avoid having issues of stuff melting, we will be looking to end shipping preferably by the week starting the 8th November 2025. Otherwise, we will continue shipment of orders until we are sold out.

Additional Shipping Information

We ship all orders with Australia Post via Express Post.

Since our products are perishable, a great deal of care is taken to pack your orders with sufficient protection to ensure their safe arrival.

All orders are packed with a thermal insulated mailer pouch & with an icepack. During the summer periods, two (2) icepacks are included.

Chocolates Melted/Damaged?

We aim to please and despite our own measures to pack your chocolates safely, delays with shipping do occur and accidents do happen.

As such, all we require from you is a photo upon arrival that clearly shows the damaged order. We will coordinate with Australia Post through their complaints process.

You will be offered two options, a full-refund or a replacement of your order.